BAT004: Battery Degradation Detected

Battery health has degraded and service is recommended

Battery Health Overview

Your MomentLens device's battery is showing signs of degradation. While it will continue to function, the battery life and performance may be reduced. Professional service is recommended to maintain optimal device performance.

Severity: Medium - Service Recommended

Battery replacement or professional maintenance should be scheduled within the next 2-4 weeks.

Signs of Battery Degradation

  • Reduced Battery Life: Device needs charging more frequently than when new
  • Slower Charging: Takes longer to reach full charge than usual
  • Inconsistent Power Levels: Battery percentage drops unexpectedly
  • Performance Issues: Device may lag or perform slower when battery is low

Service Options

Professional Battery Replacement

Complete battery replacement with genuine EchoEye components. Restores device to like-new performance.

Battery Health Assessment

Comprehensive diagnostic to determine exact battery condition and remaining lifespan.

Device Trade-In Program

Trade in your current device for credit toward a new MomentLens with fresh battery.

Temporary Solutions

While waiting for professional service, these steps can help maximize your device's battery performance:

Optimize Charging Habits
  • • Charge more frequently (don't let battery drop below 30%)
  • • Avoid overcharging (unplug when reaches 100%)
  • • Use original EchoEye charger only
Reduce Power Consumption
  • • Lower recording quality when full quality isn't needed
  • • Disable unnecessary connectivity features
  • • Keep device in moderate temperature environments
Monitor Performance
  • • Check battery levels more frequently
  • • Keep backup power source available
  • • Plan recording sessions around charging schedule

Warranty & Support Information

Battery Warranty Coverage

  • • Standard warranty: 2 years from purchase date
  • • Extended warranty: Up to 4 years available
  • • Coverage includes manufacturing defects and premature degradation
  • • Normal wear after 2+ years may not be covered

Support Hours: Monday-Friday 8AM-8PM EST
Service Code: BAT004-DEGRADATION
Average Service Time: 2-3 business days