CONN001: Wi-Fi Connection Lost
Device has lost Wi-Fi connectivity
Connection Overview
Your MomentLens device has lost its Wi-Fi connection. This affects cloud sync, remote monitoring, and automatic updates. The device will continue recording locally but won't upload content until reconnected.
Severity: Medium
Device functions normally but cloud features are unavailable. Reconnection recommended.
What's Affected
❌ Unavailable Features
- • Cloud backup and sync
- • Remote device monitoring
- • Automatic software updates
- • Real-time notifications
- • Remote configuration changes
✅ Still Working
- • Local video recording
- • Local storage and playback
- • Bluetooth connectivity
- • Battery and hardware functions
- • Device settings and configuration
Troubleshooting Steps
Step 1: Check Network Status
- • Verify your Wi-Fi network is working on other devices
- • Check if your router is powered on and functioning
- • Look for any internet service provider outages
Step 2: Device Network Reset
- 1. Access device settings menu
- 2. Navigate to Network Settings
- 3. Select "Forget Network" for your Wi-Fi
- 4. Reconnect by entering network password
Step 3: Router Troubleshooting
- • Restart your router (unplug for 30 seconds)
- • Check if device MAC address is blocked
- • Verify network password hasn't changed
- • Ensure router firmware is up to date
Advanced Solutions
Network Configuration
- • Check for IP address conflicts
- • Verify DHCP settings on router
- • Consider static IP assignment
- • Check firewall settings blocking device
Alternative Connectivity
- • Use mobile hotspot as temporary solution
- • Enable cellular backup if available
- • Consider Wi-Fi range extender installation
- • Check for interference from other devices
Preventing Future Connection Issues
Network Optimization
- • Position device within optimal Wi-Fi range
- • Use 5GHz network for better performance
- • Regularly update router firmware
- • Monitor network performance regularly
Backup Connectivity
- • Configure secondary Wi-Fi network
- • Enable cellular backup where available
- • Set up network monitoring alerts
- • Consider mesh network for large areas
Technical Support
If connection issues persist after trying these solutions, our technical support team can provide advanced network diagnostics and configuration assistance.
Network Support: 1-800-ECHOEYE ext. 2
Issue Code: CONN001-WIFI
Support Hours: 24/7 for connectivity issues